Privacy policy

privacy policy (privacy notice)

last updated: [29 January 2026]

This privacy notice explains how the neurovision group limited (“we”, “us”, “our”) collects, uses and protects your personal information when you visit our website, download resources, join our community, register for events, or buy and access our courses and services.

1) who we are (data controller)

data controller: the neurovision group limited
registered office address: 61 Bridge Street, Kington, HR5 3DJ
email: [enquiries@theneurovisiongroup.com ]

2) what information we collect

We may collect and process:

information you give us

• name, email address, organisation, job title (if provided)
• account details (if you create an account on our site)
• purchases and enrolments (what you bought, when, and access status)
• communications with us (emails, messages, support requests, survey responses)
• community content (posts/comments/messages you choose to share in community spaces)

information collected automatically

• IP address, device type, browser type, operating system
• how you use the site (pages viewed, clicks, approximate location from IP, referral source)
• cookies and similar technologies (see section 10)

 

3) why we use your information (and the lawful basis)

UK GDPR requires us to tell you the purpose and lawful basis for processing.  

We use your information to:

A) deliver courses, community access and services

• create and manage your account and access
• provide course materials, community spaces, event access and support
  lawful basis: contract (to provide what you’ve purchased or requested)

B) send the thing you asked for (downloads / lead magnets / resources)

• deliver a guide, checklist, or resource you requested via a form
  lawful basis: contract (requested fulfilment) and/or legitimate interests (to provide and improve our resources)

C) send marketing emails (only where you opt in)

• newsletters, insights, invitations, offers, and relevant updates
  lawful basis: consent
  You can withdraw consent at any time via the unsubscribe link in any marketing email.  

D) customer support and service improvement

• respond to enquiries, troubleshoot access issues, improve our courses and user experience
  lawful basis: legitimate interests

E) payments, accounting and legal compliance

• process payments, issue receipts, manage refunds (where applicable)
• keep records required by tax/accounting rules
  lawful basis: contract and legal obligation

F) safety, security and fraud prevention

• protect accounts, prevent misuse, maintain site security and integrity
  lawful basis: legitimate interests (and legal obligation where applicable)

4) payments and checkout data (important)

We use Kajabi’s checkout and payment features, including kajabi payments and any additional payment methods you enable (for example, “buy now pay later” options such as klarna). Kajabi also supports separate payment gateways depending on your setup.  

we do not store your full card details. Payment information is handled securely by our payment providers. We receive confirmation and records needed to deliver your purchase (e.g., purchase status, transaction references, refund status).

5) who we share your information with

We only share information where necessary to operate our services, for example:

• kajabi (hosting our website, courses, community, forms, and email delivery)
• payment providers you choose at checkout (including kajabi payments and any enabled methods such as klarna)
• analytics within Kajabi (kajabi analytics)
• professional advisers (accountants, legal) where necessary
• regulators/authorities if legally required

These providers act as “processors” or independent controllers depending on the service. We only share what is needed for the specific purpose.

6) international transfers

Some service providers may process information outside the UK. Where this happens, we rely on appropriate safeguards (such as standard contractual clauses or equivalent mechanisms) to protect your information.

7) how long we keep your information (retention)

We keep information only as long as needed for the purposes above:

• marketing subscribers: until you unsubscribe, withdraw consent, or ask us to delete your details (we may also periodically remove inactive contacts)
• course/community accounts: while you maintain an account or access, plus a reasonable period afterwards for support, auditing and dispute handling
• financial records: typically up to 6 years to meet UK tax/accounting expectations
• support communications: typically up to 24 months after resolution

If we cannot give a fixed period in a particular case, we use criteria such as legal obligations, dispute risk, and whether you still need access/support.  

8) your rights

You have rights over your personal data, including:

• access
• correction
• deletion (in certain circumstances)
• restriction
• objection (especially where we rely on legitimate interests)
• data portability (in certain circumstances)
• withdrawing consent (where we rely on consent)

To exercise your rights, contact us using the details in section 1.  

9) complaints

If you have concerns, contact us first and we’ll respond as quickly as possible.

You also have the right to complain to the information commissioner’s office (ICO) (the UK data protection regulator).  

10) cookies and kajabi analytics

We use cookies and similar technologies to:

• make the site function properly
• remember preferences (where enabled)
• understand site use via kajabi analytics and improve performance and user experience

You can control cookies through your browser settings and any cookie controls we display on the site.

11) community spaces and what you share

If you join our community, anything you post may be visible to other members depending on the space settings. Please avoid sharing sensitive personal information in public or semi-public spaces. We may moderate content to keep the space safe and aligned to our community guidelines.

12) how we protect your information

We take appropriate technical and organisational measures to protect your information, including:

• using reputable platform providers (Kajabi)
• account access controls
• limiting internal access to people who need it to deliver services and support
• monitoring for misuse and security risks

No online service is 100% secure, but we take reasonable steps to protect your data.

13) changes to this notice

We may update this notice from time to time. The latest version will always be posted here with the updated date at the top.